Terms and Conditions

Welcome to Coral Turner’s online boutique (www.coralturner.com) website (‘the website’).  By accessing this website you agree to these terms and conditions (the ‘Terms’).  If you do not agree to them you may not use this website and should leave it immediately.

The garment(s) you purchase from this website are each the only one that has been made, thus one-of-a-kind.  It is therefore not possible to exchange the garment(s) for the same in another size as she is the only one made in that particular fabric.  Your garment purchase is unique to you, and only you.  You have purchased a ‘Coral Turner Exclusive Original’.

Before placing an order please read through these terms; the following terms and conditions of sale, access to and use of this website are set out by Coral Turner Couture as follows:

By accessing the coralturner.com website you are agreeing to all of these terms and conditions of sale without modification. Furthermore you acknowledge that the Terms and Conditions of Sale may be updated by Coral Turner Couture from time to time.

www.coralturner.com is an online service provided solely for your personal use for the sale of clothing, and accessories.  We have taken great care to ensure that the garments and accessories on the website are presented as accurately as possible.  However colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual garment/accessory is absolutely accurate.

All content included or available on this website, including but not limited to, site design, text, graphics, interfaces, logos, button, icons, images, audio clips, data compilations, software and the selection and arrangements thereof is owned by Coral Turner Couture with all rights reserved, or is the property of Coral Turner Couture and www.lovecoutureclothing.com.

The trademarks, logos, and service marks displayed on the website (collectively, the Trade Marks) are the registered and unregistered marks of Coral Turner and Coral Turner Couture, and protected by UK and international trade mark laws.

The website or other services may be interfered with or adversely affected by numerous factors or circumstances outside of our control in such circumstances we do not guarantee continuous, uninterrupted service to our web site.

Formation of the Contract

  • The purpose of the contract is to allow the buyer to make an informed choice as to whether or not they wish to purchase a garment from Coral Turner Couture.
  • The agreement in this sales transaction will be when the buyer completes and submits their order to Coral Turner Couture.
  • When placing an order you undertake that all details you provide to us are true and accurate, that you are the authorised user of the credit/debit card.
  • If payment is by credit /debit card, the acceptance shall be when PayPal charges the buyer’s credit /debit card.
  • If payment is by cheque or money order, (made payable to Coral Turner Couture), the acceptance shall be on bank clearance of funds. Cheque payments are sent to Coral Turner Couture.
  • Bank charges relating to returned cheques will be the responsibility of the buyer.
  • Confirmation of your order will be forwarded to you by email acknowledging the exact details of your order.
  • Unless we have notified you that we do not accept your order, or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the garment(s)/accessories ordered by you.
  • We may not accept your order if (i) we are unable to obtain authorisation for your payment or (ii) we identify a product or pricing error.  We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.
  • If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

Delivery of Garment(s)

All garments are thoroughly checked before they are sent out to you.

All garments are sent to the buyer by either post or courier within 48 hours of having placed the order after funds have been cleared.

The buyer is responsible for all postage/courier charges incurred including the initial cost at the time of the purchase and at the time of returning the garment to Coral Turner Couture.

You will not be liable for Coral Turner Couture packages lost in the post or by courier when sent from us to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you. Please make sure a responsible person, if not yourself, signs for it.

I am unable to accept orders where the full address information has not been supplied. If you are unsure about the address please check against either Royal Mail’s free Postcode / Address Finder: www.royalmail.com or use the ‘Free Postcode Finder’ service at: www.postcodeanywhere.co.uk.

If you are not in or unable to sign for an item, it will be sent to a local delivery centre, and a card posted through your letter box to let you know how you might arrange pick up or re-delivery.

I regret I cannot deliver to PO boxes UK or PO boxes international and you will need to arrange for delivery to another address.

Cancellation

  • The buyer has the right to cancel the sale prior to the goods being posted/couriered.
  • The buyer must inform Coral Turner Couture they wish to cancel the order by email or by telephone within 24 hours (telephone number 020 7732 7538).
  • If the goods have already been posted or couriered the buyer no longer has the right to cancel the sale.

Returns Policy

We pride ourselves on Customer Satisfaction, and as such we take care to handle your query on a individual basis.  When trying on garments please take care not to get perfume or make-up on the garment I will not be able to accept worn or soiled returns.

The buyer will be entitled to return the purchased garment(s) within 7 days of purchase for a refund providing the garment is unworn, in perfect condition, with all the labels attached and in the original packaging, and resaleable as set out in the returns policy below.

Before you return your order please first contact Coral Turner Couture for a return confirmation and mailing address.

Goods are only defined as returns if they meet all of the following conditions:

  1. The garment is in the same original condition as at the time of purchase.
  2. The garment is not worn outside of the house.
  3. The garment is not worn inside the house other than for the purposes of fitting/trying on.
  4. The garment is not washed.
  5. The garment is returned in the original packaging, and all labels attached.
  6. The garment is received by Coral Turner Couture.
  7. If you are making a return please try to ensure that you insure the item too, as we cannot accept returned items which have been damaged in the post or refund items which have gone missing without proof of postage or adequate insurance.

New and Unused means there are no marks on the garment(s)/accessories or any wear on the tags.  We do not sell used items and will not accept any garment(s)/accessories with any indication that is was used.  In such cases the garment(s)/accessories will be returned to the purchaser.  CoralTurner.com is not responsible for any item that is not returned in the manner set for above.

All refunds, plus the original delivery cost, will be credited to the payment credit/debit card after we have received and inspected the returned item. A refund should be credited back to your card within 10 working days of our receipt of the item, but please allow up to 30 working days. Note, the refund might not show up on your statement for a few days.

Repayment for returned goods purchased by cheque or money order will be from Coral Turner Couture by cheque only.

I regret I will not be able to give a refund if;

If the goods are returned after 7 days of the purchase date, the buyer no longer has the right to a refund.

There is no right to return or exchange except as excluded by law.

Faults

  • A fault is defined as a defect within the structure of the garment for example(s) a torn seam, button(s) missing, zipper broken.

 

If you have any questions regarding the aforementioned process please contact me by email (info@coralturner.com) or alternatively please telephone 020 7732 7538 there is an answer service and I will return your call in due course.

 

Privacy Policy

Coral Turner Couture will not disclose your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1988.  For further information please read the full document relating to Privacy Policy on this website.

 Acknowledgement

On making a purchase from Coral Turner Couture you have read and agreed to the Terms and Conditions of Sale.

To close…

I am dedicated and passionate when designing and making garments be they ready-to-wear as on the website or bespoke.  I want for the women who wear my garments to feel, confident, feminine and beautiful, in short the best version of yourself.  With that in mind enjoy your purchase(s) celebrating the unique person that you are.