Terms and Conditions

Due to the nature of your garment being the only one of ‘her’ kind, it is not possible to exchange the garment for the same in another size as she is the only one made in that particular fabric.

Your garment purchase is unique to you, and only you. You have an original, a ‘Coral Turner Exclusive Original’.

The following terms and conditions of sale, access to and use of this website are set out by Coral Turner Couture as follows:

By accessing the Coral Turner website you are agreeing to all of these terms and conditions of sale without modification. Furthermore you acknowledge that the Terms and Conditions of Sale may be updated by Coral Turner Couture from time to time.

All content included or available on this site, including site design, text, graphics, interfaces, and the selection and arrangements thereof is owned by Coral Turner Couture with all rights reserved, or is the property of Coral Turner Couture.

The web site or other services may be interfered with or adversely affected by numerous factors or circumstances outside of our control in such circumstances we do not guarantee continuous, uninterrupted service to our web site.

Formation of the Contract

  • The purpose of the contract is to allow the buyer to make an informed choice as to whether or not they wish to purchase a garment from Coral Turner Couture.
  • The agreement in this sales transaction will be when the buyer completes and submits their order to Coral Turner Couture.
  • When placing an order you undertake that all details you provide to us are true and accurate, that you are the authorised user of the credit/debit card.
  • If payment is by credit /debit card, the acceptance shall be when PayPal charges the buyer’s credit /debit card.
  • If payment is by cheque or money order, (made payable to Coral Turner Couture), the acceptance shall be on bank clearance of funds. Cheque payments are sent to Coral Turner Couture.
  • Bank charges relating to returned cheques will be the responsibility of the buyer.
  • Confirmation of your order will be forwarded to you by email.

Delivery of Garment(s)

All garments are thoroughly checked before they are sent out to you.

All garments are sent to the buyer by either post or courier within 48 hours of having placed the order after funds have been cleared.

The buyer is responsible for all postage/courier charges incurred including the initial cost at the time of the purchase and at the time of returning the garment to Coral Turner Couture.

You will not be liable for Coral Turner Couture packages lost in the post or by courier when sent from me to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you. Please make sure a responsible person, if not yourself, signs for it.

I am unable to accept orders where the full address information has not been supplied. If you are unsure about the address please check against either Royal Mail’s free Postcode / Address Finder: www.royalmail.com or use the ‘Free Postcode Finder’ service at: www.postcodeanywhere.co.uk.

If you are not in or unable to sign for an item, it will be sent to a local delivery centre, and a card posted through your letter box to let you know how you might arrange pick up or re-delivery.

I regret I cannot deliver to PO boxes UK or international and you will need to arrange for delivery to another address.

Cancellation

  • The buyer has the right to cancel the sale prior to the goods being posted/couriered.
  • The buyer must inform Coral Turner Couture they wish to cancel the order by email or by telephone within 24 hours (telephone number 020 7732 7538).
  • If the goods have already been posted or couriered the buyer no longer has the right to cancel the sale.

Returns Policy

When trying on garments please take care not to get perfume or make-up on the garment I will not be able to accept worn or soiled returns.

The buyer will be entitled to return the purchased garment(s) within 7 days of purchase for a refund providing the garment is unworn and resaleable as set out in the returns policy below.

Before you return your order please first contact Coral Turner Couture for a return confirmation and mailing address.

Goods are only defined as returns if they meet all of the following conditions:

  1. The garment is in the same original condition as at the time of purchase.
  2. The garment is not worn outside of the house.
  3. The garment is not worn inside the house other than for the purposes of fitting/trying on.
  4. The garment is not washed.
  5. The garment is returned in the original packaging.
  6. The garment is received by Coral Turner Couture.
  7. If you are making a return please try to ensure that you insure the item too, as we cannot accept returned items which have been damaged in the post or refund items which have gone missing without proof of postage or adequate insurance.

All refunds, plus the original delivery cost, will be credited to the payment credit/debit card after we have received and inspected the returned item. A refund should be credited back to your card within 10 working days of our receipt of the item, but please allow up to 30 working days. Note, the refund might not show up on your statement for a few days.

Repayment for returned goods purchased by cheque or money order will be from Coral Turner Couture by cheque only.

I regret I will not be able to give a refund if;

If the goods are returned after 7 days of the purchase date, the buyer no longer has the right to a refund.

There is no right to return or exchange except as excluded by law.

Faults

  • A fault is defined as a defect within the structure of the garment for example(s) a torn seam, button(s) missing, zipper broken.

 

If you have any questions regarding the aforementioned process please contact me by email (info@coralturner.com) or alternatively please telephone 020 7732 7538 there is an answer service and I will return your call in due course.

 

Privacy Policy

Coral Turner Couture will not disclose your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1988

 

Acknowledgement

On making a purchase from Coral Turner Couture you have read and agreed to the Terms and Conditions of Sale.

To close…

My goal has always been to make adorable clothes that make women feel, confident, feminine and beautiful. I hope you enjoy your purchase (s) as much as I have enjoyed producing these timeless pieces.