Returns

Due to the nature of your garment being the only one of ‘her’ kind, it is  not possible to exchange the garment for the same in another size as she is the only one made in that particular fabric.

Your garment purchase is unique to you, and only you.You have an original, a ‘Coral Turner Exclusive Original’.

When trying on garments please take care not to get perfume or make-up on the garment we will not be able to accept worn or soiled returns.

The buyer will be entitled to return the purchased garment(s) within 7 days of purchase for a refund providing the garment is unworn and resaleable as set out in the returns policy below.

Before you return your order please first contact Coral Turner Couture for a return confirmation and mailing address.

Goods are only defined as returns if they meet all of the following conditions:

i.The garment is in the same original condition as at the time of purchase.

ii.The garment is not worn outside of the house.

iii.The garment is not worn inside the house other than for the purposes of fitting/trying on.

iv.The garment is not washed.

v.The garment is returned in the original packaging.

vi.The garment is received by Coral Turner Couture.

vii.If you are making a return please try to ensure that you insure the item  too, as we cannot accept returned items which have been damaged in the post or refund items which have gone missing without proof of postage or adequate insurance.

All refunds, plus the original delivery cost, will be credited to the payment credit/debit card after we have received and inspected the returned item.A refund should be credited back to your card within 10 working days of our receipt of the item, but please allow up to 30 working days. Note, the refund might not show up on your statement for a few days.

Repayment for returned goods purchased by cheque or money order will be from Coral Turner Couture by cheque only.

We regret we will not be able to give a refund if;

If the goods are returned after 7 days of the purchase date, the buyer no longer has the right to a refund.

There is no right to return or exchange except as excluded by law.

Faults

  • A fault is defined as a defect within the structure of the garment for  example(s) a torn seam, button(s) missing, zipper broken.

If you have any questions regarding the aforementioned process please contact us by email (info@coralturner.com) or alternatively please telephone 020 7732 7528 there is an answer service and we will return your call in due course.